Terms of Service

You must be at least 18 years old and legally able to enter contracts to use the Service. By creating an account you represent that the business information you provide is accurate and that you have authority to bind that business.

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly if you suspect unauthorised access.

Studio Walker provides a software platform that helps appointment-based businesses (salons, studios, clinics) manage bookings, customers, sales, staff, and customer communications via email and SMS.

We may add, change, or remove features at any time. We aim to provide reasonable notice for material changes that meaningfully affect how you use the Service.

Paid plans are billed in advance on a recurring basis (monthly or annual, as you select). Subscriptions auto-renew at the end of each billing period at the then-current price unless you cancel before renewal.

Prices are displayed in Singapore Dollars (SGD) unless otherwise stated. You authorise us (via our payment processor, Stripe) to charge your saved payment method for each renewal. If a charge fails, we may retry, downgrade, or suspend access until the issue is resolved.

Prices exclude taxes unless stated. Where applicable taxes (e.g. GST) apply, they will be added at checkout or shown on your invoice.

Subscriptions are non-refundable. Please see our Refund Policy for the full position.

Some features (e.g. SMS reminders, SMS confirmations) consume SMS credits. Credits are granted monthly as part of your subscription and can be topped up via pay-as-you-go packs.

• Monthly free credits reset on your billing cycle anniversary and do not roll over.
• Paid top-up credits never expire while your account is active but are non-transferable.
• All credit purchases are final and non-refundable, including both manual and automatic top-ups.
• Auto top-up, when enabled, authorises us to charge your saved payment method when your paid balance falls below a threshold. You may disable it at any time from Settings.

SMS delivery depends on the recipient's telephone carrier and is not guaranteed. Credits are deducted when our SMS provider accepts the message; we are not liable for downstream delivery failures, recipient blocking, or invalid numbers.

You own the data you put into Studio Walker — your customer lists, bookings, sales, staff records, settings, and so on. We process that data on your behalf solely to provide the Service to you. See our Privacy Policy for details.

You are the data controllerin respect of your customers' personal information. You are responsible for collecting any consent required under your local data protection law (Singapore PDPA, EU GDPR, etc.) before providing your customers' details to us — including, but not limited to, the consent required to send them marketing messages over email or SMS.

We may aggregate or anonymise data across the platform to improve the Service, generate benchmarks, or report statistics. Aggregated data does not identify you or your customers individually.

You agree NOT to use the Service to:

• Send spam, unsolicited marketing, or messages to anyone who hasn't consented to receive them from your business.
• Harvest, scrape, or harvest contact information for use outside the Service.
• Resell, sub-licence, or repackage the Service to third parties without our written permission.
• Reverse-engineer, decompile, or otherwise attempt to extract source code.
• Use the Service in violation of any applicable law (including data protection, anti-spam, sanctions, or AML laws).
• Upload malware, attempt to compromise our systems, or interfere with other users.
• Impersonate Studio Walker or any other person.

We may suspend or terminate accounts that breach these rules. See our full Acceptable Use Policy for examples.

The Service, including its design, code, branding, and documentation, is owned by Studio Walker and protected by copyright and other intellectual property laws. We grant you a non-exclusive, non-transferable licence to use the Service for the duration of your subscription.

Feedback you give us (suggestions, bug reports, feature ideas) is licensed to us perpetually so we can build it into the Service without separate payment.

You may cancel your subscription at any time from Settings → Billing. Cancellation stops the next renewal; you retain access through the end of the current billing period.

We may suspend or terminate your account if you breach these terms, if your payment method fails to charge after reasonable retries, or if continued service would expose us to legal or regulatory risk. We'll give reasonable notice where the breach is curable.

On termination we'll retain your data for 30 days, during which you can export or request reactivation. After 30 days we may delete it permanently, except where law requires longer retention (e.g. tax records).

The Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or that every message we attempt to send will be successfully delivered.

To the maximum extent permitted by law, we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) and any warranty arising from course of dealing or usage of trade.

To the extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the subscription fees you paid us in the 3 months immediately before the claim, or (b) SGD 100.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or business interruption), even if advised of the possibility.

Nothing in these terms limits liability that cannot be limited by law (e.g. for fraud, gross negligence, death or personal injury caused by negligence).

You agree to defend and indemnify us from any claim brought against us by a third party (including your customers, staff, or any regulator) arising out of your use of the Service in breach of these terms or applicable law — in particular, claims relating to your handling of your customers' personal data or your sending of marketing communications.

We may update these terms from time to time. Material changes will be announced by email to your account address and posted here with a new “Last updated” date at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

These terms are governed by the laws of Singapore. Any dispute arising out of or relating to these terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Singapore, except where local consumer protection law gives you the right to bring proceedings in your home jurisdiction.

Before commencing formal proceedings, both parties agree to make a good-faith effort to resolve any dispute by emailing mystudiowalker@gmail.com and engaging in informal discussion for at least 30 days.

1. If any part of these terms is found unenforceable, the rest stays in effect.
2. Our failure to enforce a provision isn't a waiver of the right to enforce it later.
3. These terms are the complete agreement between us, replacing any prior agreements on the same subject.
4. You can't transfer your account or these terms without our written consent; we may transfer to a successor entity (e.g. a future incorporated company).