Terms of Service

You must be at least 18 years old and legally able to enter contracts to use the Service. By creating an account you represent that the business information you provide is accurate and that you have authority to bind that business.

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly if you suspect unauthorised access.

MyStudioWalker provides a software platform that helps appointment-based businesses (salons, studios, clinics) manage bookings, customers, sales, staff, and customer communications via email and WhatsApp.

The Service is available through our website and through our mobile apps for iOS and Android. The apps are another way into the same account and the same data — everything in these Terms applies equally however you reach it. Some things can only be done on the web: subscriptions, plan changes and credit top-ups are not sold inside the iOS app.

If you obtained the app from the Apple App Store, Apple is not a party to these Terms and is not responsible for the Service or for supporting it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, that you are not on any U.S. Government restricted-parties list, and that you will comply with any third-party terms that apply when you use the app (for example your mobile data plan).

We may add, change, or remove features at any time. We aim to provide reasonable notice for material changes that meaningfully affect how you use the Service.

Paid plans are billed in advance on a recurring basis (monthly or annual, as you select). Subscriptions auto-renew at the end of each billing period at the then-current price unless you cancel before renewal.

Prices are displayed in US Dollars (USD) unless otherwise stated. You authorise us (via our payment processor, Stripe) to charge your saved payment method for each renewal. If a charge fails, we may retry, downgrade, or suspend access until the issue is resolved.

Prices exclude taxes unless stated. Where applicable taxes (e.g. GST) apply, they will be added at checkout or shown on your invoice.

Subscriptions are non-refundable. Please see our Refund Policy for the full position.

Some features (e.g. WhatsApp reminders, WhatsApp confirmations) consume WhatsApp credits. Credits are granted monthly as part of your subscription and can be topped up via pay-as-you-go packs.

• Monthly free credits reset on your billing cycle anniversary and do not roll over.
• Paid top-up credits never expire while your account is active but are non-transferable.
• All credit purchases are final and non-refundable, including both manual and automatic top-ups.
• Auto top-up, when enabled, authorises us to charge your saved payment method when your paid balance falls below a threshold. You may disable it at any time from Settings.

WhatsApp delivery depends on the recipient's telephone carrier and is not guaranteed. Credits are deducted when our WhatsApp provider accepts the message; we are not liable for downstream delivery failures, recipient blocking, or invalid numbers.

The AI assistant is an optional paid add-on. When you enable it, an AI answers your customers on WhatsApp on your behalf — quoting your prices, offering times from your calendar, and creating and moving bookings.

• Billing. A monthly add-on fee plus a reply allowance. Replies beyond the allowance need a top-up pack. Like WhatsApp credits, allowances reset each cycle and do not roll over, and purchased replies are final and non-refundable.
• You are responsible for what it says. It speaks as your salon. It quotes prices, hours and availability from the data you maintain, and from the notes you write for it. If that data is wrong, the assistant will repeat it.
• It is not perfect. Large language models occasionally produce inaccurate or unexpected wording. We do not warrant that every reply is accurate or suitable, and you should review the conversations, which are available to you in full.
• Bookings it makes are real bookings. They are subject to your own booking, deposit and cancellation policies exactly as if a customer had made them on your booking page.
• What it will not do. It never cancels an appointment, never gives advice about hair, scalp or health, and never handles refunds or complaints — all of these are handed to your team. It cannot read another salon's data, another customer's record, your treatment notes, or your revenue and staff pay.
• You must let customers reach a person. Where the law requires it, you must tell your customers they are speaking with an automated assistant and let them reach a human. The assistant identifies itself and hands over on request; keeping up with that on your side is yours.
• Turning it off. You can disable the assistant, or take over any single conversation, at any time from the admin app.

Your customers' messages are processed by our AI sub-processors to generate replies. See the Privacy Policy for exactly what is sent and what is not. As the controller of your customers' data, telling them that you use it — where your own privacy notice or local law requires — is your responsibility.

Sending marketing emails to your customers — birthday offers, win-back messages, package-expiry reminders, and campaigns you write yourself — requires the email marketing add-on, billed monthly on top of whatever plan you're on. Every plan gets an included allowance of emails each billing cycle; sending beyond it consumes email credits, topped up manually or automatically.

• Monthly included emails reset on your billing cycle anniversary and do not roll over.
• Paid top-up credits never expire while your account is active but are non-transferable.
• All credit purchases are final and non-refundable, including both manual and automatic top-ups.
• Auto top-up, when enabled, authorises us to charge your saved payment method when your email balance falls below a threshold. You may disable it at any time from Marketing.
• Cancelling the add-on stops future sends and future add-on charges; credits you've already bought remain on your account but can't be used until you resubscribe.

Where you configure a discount as part of a birthday, win-back, or campaign email, we generate a single-use code for each recipient and apply the expiry you set. That promise is yours to your customer, not ours — you're responsible for the discount being honoured and for it being one you're able to give.

Email delivery depends on the recipient's mail provider and is not guaranteed. Credits are deducted when the email is accepted by our delivery provider; we are not liable for downstream delivery failures, spam-folder filtering, or invalid addresses.

You own the data you put into MyStudioWalker — your customer lists, bookings, sales, staff records, settings, and so on. We process that data on your behalf solely to provide the Service to you. See our Privacy Policy for details.

You are the data controller in respect of your customers' personal information. You are responsible for collecting any consent required under your local data protection law (Singapore PDPA, EU GDPR, etc.) before providing your customers' details to us — including, but not limited to, the consent required to send them marketing messages over email or WhatsApp.

To provide support and maintain the Service, authorised MyStudioWalker staff may access your account data when necessary. All such access is logged in a tamper-evident audit trail. We will not use this access to view your data for any purpose beyond operating and improving the Service. See our Privacy Policy for full details.

We may aggregate or anonymise data across the platform to improve the Service, generate benchmarks, or report statistics. Aggregated data does not identify you or your customers individually.

The Service lets you create forms — treatment consent, health questionnaires, package terms — for your customers to read and sign, and lets you store treatment photographs against a customer's record.

Any agreement your customer signs is between that customer and you. MyStudioWalker is not a party to it. We supply the software that presents the form and records the signature; we do not review, approve, or endorse anything you write in it. Every form we present carries a statement to that effect, which you cannot edit or remove.

You are responsible for the content of your forms— that they are lawful, accurate, enforceable where you operate, and appropriate to the treatments you provide.

We provide starter templates as a convenience. They are drafts, not legal advice, are not tailored to your business, and have not been prepared by a lawyer for your circumstances. You should have your own lawyer review any form before you use it. Publishing a form requires you to confirm that its terms are your own and that you are responsible for them.

Treatment photographs and signed forms are your customers' personal data, and in many places health information carries heightened legal protection. You are responsible for obtaining consent before collecting them, for honouring a withdrawal of that consent, and for any use you make of the material — including publishing photographs, which requires permission separate from permission to take them.

Where a customer is under the age of majority in your jurisdiction, you are responsible for obtaining consent from a parent or legal guardian.

The Service can be configured so that marking a booking as a no-show deducts from that customer's prepaid package — one session from a session package, or an amount from a credit package. It is off unless you switch it on, and you choose the amount.

Charging a no-show fee is your decision and your agreement with your customer. MyStudioWalker is not a party to it. We supply the software that applies the rule you configure; we do not set the policy, judge whether a customer genuinely failed to attend, or adjudicate any dispute about it. A booking is marked as a no-show by you or your staff, not by us.

You are responsible for telling your customers before they buy. Money taken from a prepaid balance was paid to you in advance for services you agreed to deliver, and deducting it without an agreed term is a matter between you and that customer. We supply a starter “Package terms” form covering missed appointments; like every template we provide, it is a draft, not legal advice, and should be reviewed by your own lawyer before you rely on it.

Consumer protection and unfair-contract-terms law in your jurisdiction may limit when a prepayment can be forfeited, or how much may be retained. Checking that your policy is lawful where you operate is your responsibility, not ours.

Reversing a no-show restores the balance and voids the corresponding sale. Any refund, goodwill gesture, or resolution beyond that is between you and your customer.

You agree NOT to use the Service to:

• Send spam, unsolicited marketing, or messages to anyone who hasn't consented to receive them from your business.
• Harvest, scrape, or harvest contact information for use outside the Service.
• Resell, sub-licence, or repackage the Service to third parties without our written permission.
• Reverse-engineer, decompile, or otherwise attempt to extract source code.
• Use the Service in violation of any applicable law (including data protection, anti-spam, sanctions, or AML laws).
• Upload malware, attempt to compromise our systems, or interfere with other users.
• Impersonate MyStudioWalker or any other person.

We may suspend or terminate accounts that breach these rules. See our full Acceptable Use Policy for examples.

The Service, including its design, code, branding, and documentation, is owned by MyStudioWalker and protected by copyright and other intellectual property laws. We grant you a non-exclusive, non-transferable licence to use the Service for the duration of your subscription.

Feedback you give us (suggestions, bug reports, feature ideas) is licensed to us perpetually so we can build it into the Service without separate payment.

You may cancel your subscription at any time from Settings → Billing. Cancellation stops the next renewal; you retain access through the end of the current billing period.

We may suspend or terminate your account if you breach these terms, if your payment method fails to charge after reasonable retries, or if continued service would expose us to legal or regulatory risk. We'll give reasonable notice where the breach is curable.

On termination we'll retain your data for 30 days, during which you can export or request reactivation. After 30 days we may delete it permanently, except where law requires longer retention (e.g. tax records).

The Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or that every message we attempt to send will be successfully delivered.

To the maximum extent permitted by law, we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) and any warranty arising from course of dealing or usage of trade.

To the extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the subscription fees you paid us in the 3 months immediately before the claim, or (b) USD 100.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or business interruption), even if advised of the possibility.

Nothing in these terms limits liability that cannot be limited by law (e.g. for fraud, gross negligence, death or personal injury caused by negligence).

You agree to defend and indemnify us from any claim brought against us by a third party (including your customers, staff, or any regulator) arising out of your use of the Service in breach of these terms or applicable law — in particular, claims relating to your handling of your customers' personal data or your sending of marketing communications.

We may update these terms from time to time. Material changes will be announced by email to your account address and posted here with a new “Last updated” date at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

These terms are governed by the laws of Singapore. Any dispute arising out of or relating to these terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Singapore, except where local consumer protection law gives you the right to bring proceedings in your home jurisdiction.

Before commencing formal proceedings, both parties agree to make a good-faith effort to resolve any dispute by emailing leon@mystudiowalker.com and engaging in informal discussion for at least 30 days.

1. If any part of these terms is found unenforceable, the rest stays in effect.
2. Our failure to enforce a provision isn't a waiver of the right to enforce it later.
3. These terms are the complete agreement between us, replacing any prior agreements on the same subject.
4. You can't transfer your account or these terms without our written consent; we may transfer these terms to a successor entity (e.g. in a sale or reorganisation of the company).