Product updates · Updated 2026-10-01
What’s new
New tools, fixes and thoughtful improvements for your studio. Explore what has changed.
October 2026
- new1 Oct 2026
Manage staff leave in one place
Set leave allowances, submit requests and approve leave from staff profiles. Approved leave blocks booking availability.
How to use it → - new1 Oct 2026
Staff pay and employment profiles
Record joined and end dates, choose full-time, part-time or freelance employment, and configure salary or hourly pay alongside your existing commission structure.
How to use it → - new1 Oct 2026
Company overtime rules
Configure overtime eligibility and company rules for weekdays, weekends and holidays, with attendance-based pay calculations.
How to use it →
September 2026
- new30 Sept 2026
Introducing Integrations
Find Integrations under Engage to manage your website booking tools and Xero connection in one place. Stripe and WhatsApp self-service connections are marked Coming soon.
How to use it → - new30 Sept 2026
Add booking to your website
Get booking embed code and setup instructions for Wix, WordPress, Squarespace and Shopify. Customers can choose services and times on your website, with sign-in handled in a secure tab.
How to use it → - new30 Sept 2026
Choose your booking slot size
Set Booking slot size using minutes or hours, with an explanation and a live preview. Individual online bookings, AI availability checks and calendar start-time selection follow the saved interval.
How to use it → - new30 Sept 2026
Drag and resize appointments across calendar days
In the 3 days and Week calendar grids, drag an appointment to another time or date, or drag its bottom edge to adjust its duration. Moving across dates keeps the same stylist and service duration, with the existing confirmation and conflict checks.
How to use it → - new28 Sept 2026
See your whole week in the calendar
The calendar now has Day, 3 days and Week views, switched from the top of the page. The week shows every day side by side with each appointment in its stylist’s colour, how many are booked each day, and which days are closed, so you can see at a glance where there is still room. Tap an appointment to open it as usual, tap an empty slot to book that day and time, or tap a day to jump into it. On a phone the week becomes a list, with a strip showing which days are busiest. The calendar remembers the view you used last.
How to use it → - new25 Sept 2026
Choose how your studio looks
Settings has a new Appearance tab with ten looks: the Terracotta you know, plus Ink, Blush, Botanica, Onyx, Iris and four inspired by 2026’s colour trends — Cloud, Teal, Plum and Denim. Pick one and your whole team’s app and your online booking page change together; every feature stays exactly where it is. Only the studio owner can change it, and dark mode stays each person’s own choice.
How to use it → - new22 Sept 2026
Capture a scalp scan straight from your USB scope
If you scan scalps with a USB scope, the image can now go straight into the customer’s photos without saving a file first: open a customer, Photos, choose Scalp and press Scan. It is kept in the same private store as your before and after shots and needs the same photo consent. The button does not appear in the phone app, since a USB scope cannot be plugged into a phone.
- new19 Sept 2026
The WhatsApp assistant can offer your waitlist
When a customer asks for a time somebody else already has, the assistant can now offer to put them on the waitlist for that day instead of simply saying no.
- new19 Sept 2026
Readers can report a review on your page
Every published review on your booking page now carries a small Report link. Reporting never hides a review on its own — it flags it for you, with a Reported badge in Reviews, and you decide whether it stays.
- new19 Sept 2026
Block a customer from booking online
A customer’s profile now has a block control. A blocked customer cannot book through your online page; you can still make a booking for them yourself when you want to.
- new12 Sept 2026
Customers can sign in with Apple
Sign in with Apple now sits alongside Google and Facebook everywhere a customer signs in — booking online, group booking, their own account page, and the Sign in button on your salon page, which until today offered Google alone. Apple lets people keep their real email address private, so an Apple customer may show up with an address ending in privaterelay.appleid.com: your confirmations and reminders still reach them, Apple just forwards. Anyone already signed in stays signed in.
- new6 Sept 2026
A waitlist for days that are fully booked, with alerts when someone joins
When a day has nothing available, a customer booking online can join the waitlist instead of giving up — you can add someone yourself too, for a phone-in request. Either way you now get an email and a bell notification the moment they join, so it doesn’t sit there unseen until you happen to check. Open Waitlist above the calendar to see who’s asked for what, and once something opens up, press Book — it becomes a normal appointment with the usual conflict checks. If WhatsApp or email confirmations are on, the customer gets a "good news, we found you a spot" message with the same come / can’t-come reply buttons a reminder has.
How to use it → - new6 Sept 2026
A no-show can now cost the customer the visit
If a customer with a prepaid package does not turn up, marking the booking as a no-show can take the missed visit off their package — one session, or the price of the service off their credit, or a fixed amount you set. It is off until you switch it on, in Settings → Business, and you decide separately whether the staff member whose chair was held earns commission on it. The money is recorded as a real sale, so it shows in daily sales, the Sales report and the P&L, with its own total on the Cancellations report. Mark one by mistake and changing the booking back to Confirmed puts the session and the money back. Read your package terms before you turn it on — there is a starter form under Consent forms that covers missed appointments.
How to use it → - new3 Sept 2026
A WhatsApp assistant that answers customers and books them in
Customers message your WhatsApp; an assistant answers them, day and night, in whatever language they wrote in. It knows your services, prices, opening hours and who is free — so it can quote a price, offer real times, make the booking, move it, or cancel it, without anyone at the salon touching a phone. When it should not be the one answering, it stops and tells you, and you can reply yourself from the same screen. Anything it could not answer is collected into a short list of questions you answer once, and it knows them from then on. It runs on a WhatsApp number of your own, which we set up with you — ask on the AI assistant page and we will walk you through it.
How to use it →
August 2026
- new24 Aug 2026
Email marketing — campaigns, groups and automatic emails
Send an email to any group of your own customers. Build a group with rules — “hasn’t visited since June”, “spent over $200” — write the email yourself or design one with images and buttons, and see opens, clicks and bookings it produced afterwards. Four emails now also send themselves: birthday, win-back, package-expiring, and return-visit reminders, each with an optional discount code baked into the customer’s booking link. Included free on Pro Max; available as a monthly add-on with a starting allowance of emails on every other plan, topped up any time you need more.
How to use it → - new22 Aug 2026
Consent forms your customers sign
Build your own forms — treatment consent, health questionnaires, package terms — and have customers read and sign them on your tablet. Start from one of five templates and edit every word. Each signature is stored with the exact wording that was on screen, so revising your terms later never changes what someone already agreed to. The customer can be emailed their own copy, and you can download any signed form as a PDF to print or file. Pro Team and above.
How to use it → - new21 Aug 2026
Before & after treatment photos
A Photos tab on every customer profile, with before and after shots grouped by the visit they belong to. Photos are stored privately — never on a public link — and the customer signs their consent on screen before any photo can be added, with permission to publish asked separately. Pro Team and above.
How to use it → - new21 Aug 2026
Undo a customer merge
Merged the wrong two customers? Open the profile you merged into and click Undo merge — every booking, sale, note and message goes back where it came from. Anything added after the merge stays put, since there is no way to tell which person it belonged to.
How to use it → - new19 Aug 2026
Staff attendance is now on Pro Team
QR-based clock-in/out with an optional geofence — previously Pro Max only — is now included on Pro Team. Open a Station display on a front-desk tablet, staff scan it from their own phone to clock in and out, and every shift shows up on the Attendance page.
How to use it → - new15 Aug 2026
Trackable booking links
Generate a separate booking link for Google, WhatsApp, Facebook, Instagram, TikTok and more. Customers who book through one are automatically sorted into that channel in your Source Breakdown, so you can see which channel actually brings people in. Each link also gets its own QR code.
How to use it → - new15 Aug 2026
Family and Staff’s own client sources
When adding a customer you can now tag them as Family or as a staff member’s own client, alongside Walk-in and Referral. Useful when a stylist brings their existing clientele with them — that’s a different acquisition story from word of mouth.
How to use it → - new14 Aug 2026
Limit which services each staff member can do
A nail tech and a beautician shouldn’t be interchangeable. Tick who can do a service (from either the service or the staff member) and only they can be booked for it — online booking hides everyone else, and the calendar warns you. Leave everything unticked and nothing changes.
How to use it → - new14 Aug 2026
Treatment rooms
If a service needs a room, online booking now stops taking bookings once every room is occupied — even when a stylist is still free. Rooms are assigned automatically, and the calendar shows which room each appointment is using.
How to use it → - new13 Aug 2026
Xero accounting integration
Connect your own Xero organisation and push a period’s sales summary across as a manual journal, so your bookkeeper isn’t re-keying totals by hand. Account mapping is suggested automatically on first connection. Available on Pro Team and above.
How to use it →