Acceptable Use Policy

• You may only send marketing emails / SMS to customers who've actually agreed to receive them from your business.
• Don't import contact lists from third parties (bought lists, scraped lists, the staff member's personal address book) and blast them through Studio Walker.
• Don't pretend SMS or email came from someone they didn't.
• Don't use the SMS reminder feature to deliver promotional content; reminders are for confirmed bookings only.

• You can't harvest, export, or share customer information for any purpose unrelated to the salon-customer relationship.
• You can't sell, rent, or licence customer data to third parties.
• You can't use Studio Walker as a way to collect personal information you'd otherwise be forbidden to collect under your local data-protection law.
• Honour customer opt-out / unsubscribe requests promptly. Repeated failures to do so are a breach.

• No services that aren't legal in the country you're operating in.
• No money-laundering, fraud, or sanctions evasion.
• No infringement of someone else's intellectual property.

• Don't try to compromise our systems, other accounts, or other businesses on the platform.
• Don't reverse-engineer, decompile, or scrape the Service beyond what your subscription allows.
• Don't use the Service to deliver malware, phishing, or other harmful content.
• Don't exceed reasonable rate limits or attempt denial-of-service.
• Don't share accounts. Each Studio Walker account is for one business; staff get their own role-based logins.

Depending on the severity:

• Warning + chance to fix it. Most cases.
• Feature suspension. E.g. SMS sending paused while we investigate a deliverability complaint.
• Account suspension. Access blocked but data preserved while we resolve the issue.
• Account termination. For serious or repeated breaches. Data deleted per our standard retention policy.

You can appeal an enforcement action by emailing mystudiowalker@gmail.com.