Refund Policy

Subscription fees (monthly or annual) are non-refundable. When you cancel, the cancel stops your next auto-renewal; you keep using the Service until the end of the period you've paid for.

Annual plans are charged in full upfront and are not pro-rated on cancellation. Consider monthly billing if you'd prefer month-to-month flexibility.

Plan downgrades during a paid period take effect at the next renewal. No partial refund is issued for the price difference.

All WhatsApp credit purchases are final and non-refundable. This applies to both manual top-ups and auto top-ups, regardless of whether the credits have been used.

Unused paid credits never expire while your account is active. They are tied to your MyStudioWalker account and cannot be transferred, exchanged for cash, or applied to your subscription bill.

If your account is terminated by us for cause (breach of our terms, fraud, etc.), unused credits are forfeited.

The email marketing add-on subscription and all email credit purchases are final and non-refundable. This applies to the monthly add-on fee itself and to both manual and automatic credit top-ups, regardless of whether the credits have been used.

Unused paid credits never expire while your account is active. They are tied to your MyStudioWalker account and cannot be transferred, exchanged for cash, or applied to your subscription bill. If you cancel the add-on, credits you've already bought stay on your account but can't be spent until you resubscribe.

If your account is terminated by us for cause (breach of our terms, fraud, etc.), unused credits are forfeited.

When you enable auto top-up — for WhatsApp or for email — you authorise us to charge your saved payment method automatically when the relevant balance falls below the configured threshold. Each auto-charge is treated identically to a manual top-up — non-refundable, and not eligible for cancellation after the charge has settled. Disable auto top-up from Settings (WhatsApp) or Marketing (email) any time to stop future charges; this won't affect a charge that has already been processed.

If you believe a charge was made in error (e.g. duplicate charge from a payment system issue), email leon@mystudiowalker.com within 14 days of the charge with the relevant details. We'll investigate and, where genuinely warranted, may issue a refund or credit at our discretion. This is a goodwill measure, not a promise — see our Terms of Service for the controlling agreement.

Initiating a chargeback through your bank or card issuer instead of contacting us first may result in your account being suspended while the chargeback is investigated. Where possible, please email us first — most issues can be resolved more quickly that way than through the chargeback process.

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law in your country of residence. If your local consumer-protection law grants you a right of refund that we are not permitted to exclude, we'll honour that right.

You can cancel your subscription — including the email marketing add-on — at any time from Settings → Billing → Manage subscription. You can disable WhatsApp auto top-up from Messages → WhatsApp credits, and email auto top-up from Marketing. Cancellations take effect at the end of the current billing period; the next renewal will not be charged.